Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for peace of mind. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the device in its original packaging, ensuring all personal data is wiped and any cloud accounts, such as iCloud or Google, are removed.
Ship Your Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized postal location or scheduled pickup point.
Inspection and Refund
Once our technicians verify the condition of the returned item, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing